Privacy Policy
We are committed to protecting your data with the same level of excellence that characterizes our commitment to luxury hospitality.
Last updated: March 11, 2025
1. INTRODUCTION
TalentsHotels ("we", "our", "us") is committed to protecting the privacy and personal data of users of our recruitment platform specialized in luxury hospitality. This privacy policy explains how we collect, use, share and protect your information when you use our website, applications and services (collectively, the "Services").
By using our Services, you accept the practices described in this privacy policy. We encourage you to read it carefully to understand your rights and our responsibilities regarding your personal data.
2. INFORMATION WE COLLECT
2.1 Information provided directly by you
When you register and use our Services, we may collect the following types of information:
For candidates:
- Identification information: name, surname, email address, phone number, postal address
- Professional information: CV, cover letters, experiences, skills, training, certifications
- Identity documents (if applicable for verification)
- Profile photo
- Professional and geographical preferences
- Application history
- Payment information for subscriptions
For recruiters/establishments:
- Identification information: name, surname, email address, phone number
- Establishment information: name, location, type of establishment, size
- Billing and payment information
- Published job offers
- Recruitment preferences
2.2 Information collected automatically
When you interact with our Services, we automatically collect certain information, including:
- Connection data: IP address, browser type, Internet service provider, referral/exit pages, operating system
- Site activity: pages visited, duration of visits, navigation path
- Device: unique device identifiers, device type, screen resolution
- Approximate location data (based on IP address)
- Cookies and similar technologies (see our section on cookies)
2.3 Communications and interactions
We retain the content of communications you have with us or with other users through our Services, including:
- Messages exchanged via our internal messaging system
- Video chat session recordings (with your prior consent)
- Email correspondence with our customer service
- Feedback and reviews
3. HOW WE USE YOUR INFORMATION
3.1 Providing and improving Services
- Create and manage your account
- Facilitate matching between candidates and recruiters
- Personalize your user experience
- Optimize and improve our Services
- Analyze the use of our Services
3.2 Matching and recruitment
- Allow candidates to apply for job offers
- Allow recruiters to post offers and review applications
- Facilitate communications between candidates and recruiters
- Send relevant job alerts
3.3 Communication
- Send you information about your account and subscription
- Inform you of updates to our Services
- Respond to your requests and questions
- Send you marketing communications (with your consent)
3.4 Billing and transactions
- Process payments for "Select", "Privilege" and "Elite" subscriptions
- Manage invoices and receipts
- Prevent fraud
3.5 Security and legal compliance
- Protect the security of our Services
- Verify user identity (if applicable)
- Prevent fraudulent or illegal activities
- Meet legal obligations
- Enforce our terms of use
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on one or more of the following legal bases:
- Contract performance : when processing is necessary to perform our contractual obligations to you (our terms of use).
- Legitimate interests : when processing is necessary for our legitimate interests, such as improving our Services, preventing fraud, or direct marketing for similar services, provided these interests do not override your fundamental rights.
- Consent : when you have given explicit consent for processing, for example for marketing communications or the use of non-essential cookies.
- Legal obligation : when processing is necessary to comply with our legal obligations.
5. SHARING YOUR INFORMATION
5.1 Between platform users
When a candidate applies for a job offer, their profile and professional information are shared with the relevant recruiter. Information published by recruiters in job offers is visible to candidates.
5.2 Service providers
We work with third-party service providers who help us provide our Services. These providers may access your information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for other purposes. These providers include:
- Hosting and cloud services
- Payment and billing services (Stripe)
- Communication services (email, chat, video)
- Analytics and audience measurement services
- Customer support services
5.3 Legal obligations
We may disclose your information if required by law or if we believe in good faith that such action is necessary to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing related to our Services
- Protect the personal safety of users of our Services or the public
- Protect against legal liability
5.4 Business transfers
If we are involved in a merger, acquisition, asset sale, or insolvency proceedings, your information may be sold or transferred as part of that transaction. We will notify you by email and/or by a prominent notice on our website of any change in ownership or use of your personal data, as well as any choices you may have regarding your data.
6. INTERNATIONAL DATA TRANSFERS
TalentsHotels operates primarily in France and the European Economic Area (EEA). However, some of our service providers may be located in countries outside the EEA. When we transfer your data outside the EEA, we take all necessary measures to ensure that your information benefits from an adequate level of protection, including:
- Using standard contractual clauses approved by the European Commission
- Working with providers certified under the Privacy Shield (where applicable)
- Transferring data to countries recognized by the European Commission as providing adequate protection
7. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration, including:
- Encryption of sensitive data, including payment information
- Two-factor authentication for user accounts (optional)
- Strict access controls limiting data access to employees who need it
- Regular security audits
- Internal data management policies and procedures
- Regular training of our staff on data security and privacy
Despite our efforts, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
8. DATA RETENTION
We retain your personal data only as long as necessary to achieve the purposes for which we collected it, including to meet legal, accounting or reporting requirements.
Retention periods vary depending on the type of data and its purpose:
- Account data : Retained as long as your account is active. In case of prolonged inactivity (24 months), we may archive or delete your account after notifying you.
- Application data : Retained during the recruitment process and up to 2 years thereafter for legal reasons (potential disputes).
- Billing data : Retained for 10 years in accordance with legal accounting and tax obligations.
- Communications : Messages exchanged via our platform are retained for the lifetime of your account and up to 3 months after its deletion.
- Technical data/Logs : Retained for up to 13 months.
When your data is no longer needed, we delete or anonymize it securely.
9. YOUR RIGHTS
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Right of access
You can request a copy of the personal data we hold about you.
Right to rectification
You can request correction of inaccurate or incomplete data.
Right to erasure
You can request deletion of your data in certain circumstances.
Right to restriction
You can request to limit the processing of your data in certain circumstances.
Right to data portability
You can request to receive your data in a structured, commonly used and machine-readable format.
Right to object
You can object to the processing of your data in certain circumstances, including direct marketing.
To exercise these rights, please contact us at privacy@talentshotels.com. We will respond to your request within one month, with a possible extension of two months if necessary, taking into account the complexity and number of requests.
10. COOKIES AND SIMILAR TECHNOLOGIES
10.1 What we use
We use cookies and similar technologies (such as web beacons, pixels, tags and scripts) to improve your experience on our site, analyze our traffic and personalize our content and advertisements. These technologies also allow us to understand how you interact with our Services.
10.2 Types of cookies we use
- Strictly necessary cookies : Essential for basic site functionality.
- Preference cookies : Allow the site to remember your display preferences.
- Statistical cookies : Help us understand how visitors interact with the site.
- Marketing cookies : Used to track visitors across websites and display relevant advertisements.
10.3 Cookie management
You can control and manage cookies in several ways. Most browsers allow you to modify your cookie preferences in the settings. Please consult your browser documentation for more information.
On your first visit to our site, a cookie banner informs you of the use of cookies and allows you to accept or refuse them.
11. MARKETING AND COMMUNICATIONS
11.1 Marketing communications
We may use your personal data to send you information about our Services that might interest you. These marketing communications are sent only with your prior consent, unless we have a legitimate interest to do so (for example, information about services similar to those you already use).
11.2 Unsubscribing
You can unsubscribe from our marketing communications at any time by clicking the "Unsubscribe" link included in each email, by modifying your communication preferences in your account settings, or by contacting us directly.
12. PROTECTION OF MINORS' DATA
Our Services are intended for persons aged at least 18 years. We do not knowingly collect personal data from persons under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from a person under 18 years of age without verification of parental consent, we will take steps to delete this information from our servers.
13. CHANGES TO THIS POLICY
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. If we make significant changes, we will notify you by email or by a prominent notice on our website before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your information.
Minor changes, such as clarifications or typographical corrections, may be made without prior notification. Continued use of our Services after the publication of changes to this privacy policy means that you accept these changes.
14. CONTACT
If you have any questions or concerns about this privacy policy or how we process your personal data, please contact us:
Data Protection Officer
TalentsHotels by I.R.I.S. Formation Conseil SAS
9 rue des Colonnes
75002 Paris, France
Email : privacy@talentshotels.com
+33 (0)9 52 10 56 69
"At TalentsHotels, we believe that respecting your privacy is as important as the excellence of service we advocate in the luxury hospitality sector."
This privacy policy was last updated on March 11, 2025 and replaces all previous versions.